Twilio Webinar Library

The Future of Mobile Marketing: Creating Connected Experiences

Buckle your seat belts. Mobile marketing is shifting to warp speed as new devices make it possible to connect and engage like never before. Watch this webinar with Forrester Research Principal Analysts Julie Ask and Jeffrey Hammond to learn how you can prepare by 1) crafting a long-term strategic vision 2) making the right technology investments 3) leveraging cloud APIs and location information.

Building the Next Generation Contact Center

Taking your contact center to the cloud can provide a number of benefits including increased agility, flexibility and cost reductions, but where do you start? Join leading communications industry analyst Dave Michels, Twilio and Wix to learn about the process of taking a contact center to the cloud. Examine the different stages of implementation from enhancing your traditional solution to migrating call center processes and even building a cloud-based contact center from scratch.

Reshaping the Contact Center for a New Era of Customer Interactions

Moving your contact center to the cloud holds major promise. It can provide increased agility and enable new ways of interacting with customers. Learn the best practices from guest speaker, Forrester Research, Inc. Principal Analyst Art Schoeller, a 20-year veteran of the contact center industry. Also hear from Twilio Chief Marketing Officer Lynda Smith and how companies like Home Depot, Hulu and Wix are gaining from contact center innovation.

Building the Next-Generation Service Desk

Adding advanced communications apps to ITSM solutions can make your IT organization more agile, responsive and customer focused. Often, you can immediately begin realizing benefits by writing a few lines of code. Join Fruition Partners and Twilio to find out how all the pieces fit together in this architectural overview.

What's Next For IT Service Management, Cloud-based Tools and Communications APIs

IT organizations are increasingly called on to deliver innovation along with traditional IT services. In this webinar learn how cloud-based tools and communications protocols are transforming IT and ITSM by promoting service management automation and multichannel interactions.

Four Reasons to Integrate Communications into Your Business Processes

In this webinar learn how industries as diverse as oil and gas, transportation and online retail have improved productivity, achieved instant scalability, gone to market faster and realized almost immediate ROI by integrating communications into their business processes.

Delivering Outstanding Customer Experiences Through Proactive Notifications

In this webinar, Harley Manning, VP and Research Director at Forrester Research will explain why the only sustainable source of competitive advantage for companies is the experience they offer their customers and enterprise feedback management with proactive notifications can help you practice customer experience as a business discipline.

Taking Control of Your Short Code

In this webinar recording, you will see an in-depth discussion of how to get the most out of your short code. Emily Emery, Twilio's Mobile Marketing Manager, outlines the 8 best practices that are important to the success of your short code campaigns and marketing efforts.

Leveraging Short Code Marketing in Your Customer Lifecycle

Understanding the benefits of short code marketing is the key to helping your customers, both old and new, move through the sales funnel effectively. See industry leaders explain how in this webinar recording.

Beyond PPC: 8 ways to increase conversions with call tracking

Industry innovators will describe what works in the new world of pay-per-call, performance-based and mobile advertising. Learn best practices to supercharge your businesses.

Build a Call Tracking solution in 10 minutes

Ready to get started? The Call Tracking Quickstart guide will walk you through building your first Call Tracking app in PHP. Novice programmers welcome.

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