Live Webinar

Best practices for customer engagement

Lee Humby
Dave Esber
Date & time
February 06 @ 10 AM PT | 1 PM ET
40 min + QA

Communication is intertwined with both our personal and professional lives. On average, Americans spend almost three hours per day on their phones. The world’s leading brands know the importance of constantly staying ahead of changing consumer expectations. But a recent consumer study has shown that 94% of consumers are annoyed by the communications they receive from businesses.

So where are businesses going wrong?

The ins and outs of SMS deliverability

In this webinar, we’ll provide highlights from our research around how consumers want to hear from businesses. We will then outline three customer engagement strategies that you can implement to drive higher sales conversions, increase NPS scores and customer loyalty, and improve contact center efficiency. Finally - we’ll provide a demo of how easy it is to build your customer engagement solutions on Twilio.

Meet the Presenters

Lee Humby

Nupur Bhade

Senior Product Marketing Manager
Nupur is a Sr. Product Marketing Manager at Twilio. In her last 2.5 years at Twilio, she's been the lead PMM for products like Autopilot, Studio, and Proxy, to name a few. She holds a bachelors degree in Telecommunication Engineering and a masters in management from Dartmouth College. When she's not in the office, she's spreading Twilio magic at conferences.
Dave Esber

David Lowes

Principal Solutions Engineer
David Lowes is a Principal Solutions Engineer and works with Twilio’s Strategic and Enterprise customers to help build world-class communication experiences. He is also the SE Technical Lead. Outside of Twilio, David is mentor and advisor to many startups, using his experience through YCombinator and running high-growth startups in Australia to help with strategy and growth acceleration.
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