


Communication is intertwined with both our personal and professional lives. On average, Americans spend almost three hours per day on their phones. The world’s leading brands know the importance of constantly staying ahead of changing consumer expectations. But a recent consumer study has shown that 94% of consumers are annoyed by the communications they receive from businesses.
So where are businesses going wrong?

In this webinar, we’ll provide highlights from our research around how consumers want to hear from businesses. We will then outline three customer engagement strategies that you can implement to drive higher sales conversions, increase NPS scores and customer loyalty, and improve contact center efficiency. Finally - we’ll provide a demo of how easy it is to build your customer engagement solutions on Twilio.

