Webinar
Best practices for customer engagement
Available On Demand
Great customer experience and engagement impact the bottom line. In this season of Covid-19, how can brands continue to engage and build trust with their customers? How can brands keep business as usual in this unusual world?
In this webinar, we’ll review the latest trends in consumer preferences, outline customer engagement strategies that can help you drive better engagement. We will then discuss how it can apply during challenging times to build customer loyalty and show how it can easily be built with demos and through real-life customer case studies.
Meet the Presenters
Nupur Bhade
Senior Product Marketing Manager
Nupur is a Sr. Product Marketing Manager at Twilio. In her last 2.5 years at Twilio, she's been the lead PMM for products like Autopilot, Studio, and Proxy, to name a few. She holds a bachelors degree in Telecommunication Engineering and a masters in management from Dartmouth College. When she's not in the office, she's spreading Twilio magic at conferences.
Rob Shaw
Solutions Architect
Rob Shaw is a Solutions Architect who works with APAC customers to build omni-channel engagement strategies powered by Twilio. Rob is excited by the companies he works with who want to go beyond just one way communication to their customers.
He has come from the telecommunications industry working directly with a carrier. He now thoroughly enjoys demonstrating that anyone with a couple of API calls can harness these global carrier networks to engage their customers anywhere all thanks to Twilio.
He has come from the telecommunications industry working directly with a carrier. He now thoroughly enjoys demonstrating that anyone with a couple of API calls can harness these global carrier networks to engage their customers anywhere all thanks to Twilio.
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