Webinar

Why your Contact Center needs a Conversational AI Platform

Available On Demand

Conversations powered by AI allow your contact center teams to deliver more of a personal and faster customer experience while improving operational efficiency. So why do 60% of customers try to skip IVRs to get to a human agent as soon as they can?

In this webinar we cover:

Designing virtual agent behavior using Autopilot’s task-based interaction model.
Training the virtual agent using sample data.
Deploying the agent to an IVR, chat bot, SMS bot, Alexa skill and WhatsApp.
Handing off tasks to a human agent on Twilio Flex.

Meet the Presenters

Pranav Deshpande

Product Marketing - AI/ML

Pranav Deshpande leads Product Marketing for AI/ML products at Twilio. Previously he was a Solutions Engineer, helping customers design and implement solutions powered by Twilio APIs. He has a Masters in Engineering Management from Duke and a Bachelors in Technology from COEP in India

Ricky Holtz

Sales Engineer

Ricky Holtz brings his design and engineering experience to his work with Twilio customers that are building innovative new ways communicating powered by Twilio APIs. When not at Twilio, Ricky is an Adjunct Professor at Berkeley City College’s Code Berkeley program.

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