WEBINAR

Build a Modern IVR with Conversational AI

Lee Humby
Dave Esber
Date & time
Available on demand

Customers are pressed for time. Make it simple for them to resolve their issues with a Modern IVR. Learn how to create personalized, conversational, and omnichannel IVRs that meet the needs of your customers while reducing time to resolution.

What we’ll cover:

  • Using Twilio Autopilot to design a conversational interface powered by speech recognition and natural language understanding
  • Integrating with a CRM using Studio and Voice and SMS APIs to bring customer context into every IVR interaction
  • Leveraging Twilio’s omni-channel capabilities to deploy the same IVR experience on messaging channels like SMS and WhatsApp
The ins and outs of SMS deliverability

Meet the Presenters

Lee Humby

Pranav Deshpande

Sr. Product Marketing Manager, Twilio Autopilot and AI Platform
Pranav Deshpande leads Product Marketing for AI/ML products at Twilio. Previously he was a Solutions Engineer, helping customers design and implement solutions powered by Twilio APIs. He has a Masters in Engineering Management from Duke and a Bachelors in Technology from COEP in India.
Dave Esber

David Lowes

Principal Solutions Engineer, Twilio
David Lowes is a Principal Solutions Engineer and works with Twilio’s Strategic and Enterprise customers to help build world-class communication experiences. He is also the SE Technical Lead. Outside of Twilio, David is mentor and advisor to many startups, using his experience through YCombinator and running high-growth startups in Australia to help with strategy and growth acceleration.
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